* All prices are net, excluding sales tax.


Free BasicPremiumEnterprise
General
Access to online documentation (Wiki)

Reporting unexpected behavior
by email (without further reaction)

Feature Requests by email (without further reaction)

Upgrades / Module Versions
Software Upgrades (Major Versions)-25 % Discount50% Discount100% Discount
Email notification for module update-
Priority Support
Installation support-
Email

Email/Phone

Email/Phone/Remote
Support by email

-

Support by phone

-

-

TeamViewer support (with processor contract)

-

-

Prioritization in our ticket system---
Response time (SLA)

-

-

-

24 hours

free29,00 €
per month *
69,00 €
per month *
129,00 €
per month *

* Billing annually in advance (analogous to STARFACE update contract); notice period/cancellation: 3 months to the end of the year. Support plans are bound to the server license key (and thus to a specific customer installation) and are valid for all Fluxpunkt modules used with this server license key, which were purchased at the same time or after completion of the support plan. Support plans can only be booked once per server license key. All prices are net, excluding VAT.


 

Wichtig:

Our terms and conditions apply, which you can access at http://www.fluxpunkt.de/agb.
The fields marked as mandatory in the form are mandatory for a conclusion of contract and a subsequent granting of rights.
Information on data protection and the use of your data can be found under "Imprint / Data Protection" .