Direct forwarding of incoming calls to the caller's last contact agent.
Awesome Icon
color
#78be20
size
20px
monospace
true
icon
fa-exchange
Direct forwarding of callbacks.
Awesome Icon
color
#78be20
size
20px
monospace
true
icon
fa-play-circle
Optional announcement to the caller that he/she is being redirected to his/her last contact agent.
Awesome Icon
color
#78be20
size
20px
monospace
true
icon
fa-heartbeat
Data privacy and no external dependencies: Fluxpunkt modules "do not phone home" and do not depend on the availability/reachability of external licensing servers.
Auszug
Last Contact Forwarding leitet einen auf einer Gruppe eingehenden Anruf an einen einzelnen Gruppenteilnehmer/Agenten weiter, wenn dieser zuvor bereits mit dem Anrufer telefonierte (oder versucht hat, diesen zu erreichen).
Advantages
Efficiency: by directly forwarding to the right contact person
Protection of your investment: No dependency on external services
Economic: Purchase once. No service/update agreements necessary!
Let's get started: Installation
UI Steps
size
small
UI Step
Download the right module for your STARFACE version:
