More efficiency through automatic forwarding to the last agent/user!
Direct forwarding of incoming calls to the last call partner.
Direct forwarding of incoming callbacks.
Optional configurable message that the caller is now forwarded to his last call partner.
Data protection and functional integrity: Fluxpunkt modules "do not phone home" and are not dependent on the function/accessibility of external license servers.
Last Contact Forwarding forwards an incoming call on a group to an individual group member/agent if the latter has previously made a call (or attempted to make a call) to the caller.
Advantages
- Efficiency: through direct forwarding to the right contact person
- Investment protection: no dependence on external services/license servers
- Cheap: Licensing once per server. No software maintenance or running costs!
Let's go: Installation
Download the module for your STARFACE version:
Enter the module license key in the module configuration.
(How do I get a module license key?)
