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Powerful Business Intelligence and Big Data Analysis.

Fluxpunkt modules "do not phone home" and are not dependent on the function/accessibility of external license servers.


Insight Analytics provides you with deep insight into the world of your communication data and enables you to link it to countless other data sources (e.g. from ERP and CRM systems). Live data from agents and queues becomes interactive dashboards. Call list information allows historical analysis.

By linking this data e.g. with sales figures or service times, you get almost limitless information about the efficiency of your employees or sales probabilities of individual customers.

Use it to answer questions about revenue per call minute, individual callers, the profitability of service contracts, the service level of your agents and much more!

Based on Microsoft Power BI , all information from calls is available to you for analysis purposes:

  • Caller (name, caller ID, callback number, account,...)
  • The called or called group (agent, group, account,...) and the agent responsible for acceptance/nonacceptance or answering by picking up the call
  • Registered agents per group
  • Agent status (postprocessing, presence information,...)
  • Time of the call
  • Time of call acceptance
  • Ringing duration
  • SLAs
  • Call duration
  • Call result
  • Used line
  • Terminal device information
  • and much more

In addition to the evaluation of historical information with extensive filter options, live data from STARFACE is provided for the visualization of dashboards. Dashboards are interactive and can be flexibly assembled and configured.




Reasons for Fluxpunkt Insight Analytics for STARFACE


Historische Analysen mit umfangreichen Filtermöglichkeiten The alternative for extensive visualization and analysis requirements


At Fluxpunkt, we don't think it makes sense to reinvent the wheel or develop products that simply do what others already do - unless we can really do it better and give the customer real added value. We are anxious to find not only one, but the best solution for a problem.

For this reason, we chose Microsoft Power BI as the basis for analyzing and visualizing large amounts of data, generating reports, creating interactive dashboards and, in particular, connecting to external data sources such as SQL databases or Excel sheets.

With Insight Analytics for STARFACE and Microsoft Power BI, you get the power tool for your visualization needs - whether for live dashboards, historical analysis, or linking to any other data source.

With the help of self-defined views and filters you can get the maximum information content out of your data.



Drilldown bis auf AgentenebeneDashboards and reports allow you to drill down into even deeper hierarchical data. With drill-through, you can even focus on the data of a single customer or supplier to determine the focus on the impact of that customer/supplier on the overall system.

Choose from a variety of visual elements to visualize your data in an optimal and understandable way.

The arrangement of individual elements on a dashboard page is fully customizable. Different dashboards subdivide your data according to topic.

Interactive elements such as filters, slider controls for time periods or dropdown fields for selecting groups, queues or agents allow you to quickly capture the maximum and relevant information content.

Due to the deep integration in Microsoft Office and the Microsoft KI Services, Cortana is available to you in addition to visualizations (with appropriate release) for answering questions about your key figures!

And of course the visualizations are adaptable to your corporate design.



Mobile Ansicht von Dashboards und Berichten On the web, on the desktop or as an app

Imagine if you were always up to date! Always informed, about the performance of your team or current key figures of your sales!
Power BI's service-based architecture makes Insight Analytics evaluations and analysis available anywhere in real time.

You can embed your evaluations for reports in SharePoint Online or PowerPoint - or into your website.

Always ready to hand - out of the box!

Application examples

  • Provision of live statistics (e.g. SLAs) for clients/customers
  • Live information for customers regarding the current utilization of support/order hotlines.
  • Embedding in Intranet portals as live report



Einbettung von Berichten und Dashboards in den STARFACE UCC-Client... and also in the UCC client

Your data always in view: Even within the UCC communication center, the STARFACE UCC client, you have access to the information you need.

Embed your dashboards and live tiles in UCC client windows and place them as you like. So you not only have an overview of your queues, but also of all data relevant to you, such as caller statistics, workload of colleagues and your targets.

By the way - of course the embedded information can also be used interactively in the UCC client.




Focus on Business Intelligence

Imagine you could do far more with your data than just visualize it live in the form of diagrams, lists or tables.

Imagine you could ask questions relevant to business management, uncover connections, understand changes and forecast trends.

As soon as your STARFACE communication data is available in Power BI, Power BI supports you in finding connections to your other company data.
Sales, earnings, service costs, vacation times, personnel changes - how do these relate to the communication data of individual customers/suppliers?
Do longer conversations really mean higher sales?
Of five customers in the queue, which one has the highest sales probability?

Use your data!

Individuelle Zusammenstellung von Visuals




Built-In Automation

Data can not only be visualized or analyzed, but also automatically generate warnings if defined target ranges are exceeded or not reached. Such an event, in turn, can trigger a number of other processes and notify you via push notification, for example, when it is time to provide additional agents for your queues.

For example, you can

  • trigger any flows
  • send an email
  • post news to Microsoft Teams or Slack channels
  • Send text messages
  • Create wonder list tasks or Trello cards

... or also insert additional data into the datasets of Insight Analytics for external events.

Microsoft Flow Automatisierung bei Datenereignissen



Advantages

  • Investment protection: no dependence on external services/license servers

Let's go: Installation

Download the module for your STARFACE version:

Enter the module license key in the module configuration.
(How do I get a module license key?

This page has not yet been translated to English.

FAQ

Frequently asked questions about our STARFACE extensions

Installation

Wie werden Module installiert?

Installation

Please download the appropriate module file for your STARFACE version. These can be found under the"Description" tab in the"Let's go" section: Installation" (the module file has the extension .sfm).

Import this file into the module library of your STARFACE via "Install module by upload":

Web
interface of STARFACE
Menu
Item Admin
Menu Item
Modules
Module Library" tab
Import module" function
key
Select
"Install module by upload"

The option "Install modules using license key" is only available for STARFACE modules. Third party modules must always be installed by upload!

Configuration

After importing the module, a module configuration must be created for the module that has just been installed:

Web
interface of STARFACE
Menu
Item Admin
Menu Item
Modules
Module Configuration Tab
New configuration" function key

A description of the configuration options can be found in the documentation of the module.

Upgrade / Downgrade

When an existing module is imported, it is replaced by the uploaded module version, regardless of the version number. This allows modules to be easily updated or reset to earlier versions. The module configuration remains unchanged.


Mein Modul-Lizenzschlüssel wird nicht akzeptiert. Woran kann das liegen?
  1. Please check whether you have a Module-License key in the module configuration and not the server license key of your STARFACE.
  2. Please check whether the module license key belongs to your STARFACE server license. Server license keys as well as module license keys are specified on delivery notes. Module licenses are only valid for the specified server license.
  3. Please check whether you have entered the module license key correctly or copied it into the license field. Make sure there are no additional characters or characters missing. Make sure that the license field is not filled with incorrect data by your browser (form completion). If in doubt, enter the license key with another browser.

This applies to the operation of NFR modules:

The STARFACE installation must have an NFR server- or NFR user license to enable the module function - even without entering a module license key.

Price and ordering process

Was kostet das Modul und wie kann ich es bestellen?

The price of a specific module can be found under the tab"Price / Purchase" on the respective product page. The indicated prices are net prices excl. value added tax.

To order a module license (also NFR), please click on the following button:

Module bestellen

Welche Einkaufskonditionen habe ich als STARFACE Partner?

STARFACE partners with a "Certified" level or higher automatically receive the purchase conditions agreed with STARFACE for third-party modules (or the purchase conditions of a Certified Partner) when ordering via our Wiki.

Hint: Within the framework of the ordering process, only the end customer prices are displayed. However, if you indicate that you are a STARFACE Partner during the ordering process, your order will automatically be billed at partner conditions once your partner status has been confirmed.

Module bestellen

Wie erfolgt die Lieferung der Modullizenzschlüssel?

During the ordering process you have the possibility to enter a delivery and invoice email address. We will send the module license key including a delivery note to the delivery e-mail address, but without quoting prices. The corresponding invoice will then be sent to the invoice email address. As a STARFACE partner, you can have the module license delivered directly to your end customers.

Welche Zahlungskonditionen stehen zur Verfügung?

For module orders we offer invoice payment with 14 days payment term. We reserve the right to deviate from this in individual cases and to demand advance payment.

Habe ich ein Widerrufsrecht?

Only consumers (§ 13 BGB) are entitled to a right of withdrawal from distance contracts (§ 312g BGB). We do not trade with consumers. Our offers are therefore only aimed at entrepreneurs (which is why these are also provided with net prices).

As a STARFACE partner, you receive free NFR licenses for your own use for all our modules. So you can convince yourself of the functionality and demonstrate the functionality to your customers.
Of course, you are also entitled to the statutory warranty rights. In addition, however, we do not grant any rights of withdrawal or revocation.

Licenses

Wie werden Fluxpunkt Module für STARFACE lizenziert?

Fluxpunkt modules for STARFACE are usually licensed on a STARFACE installation (more precisely: on a STARFACE server license; exception: Insight Analytics). A license is therefore required for each appliance, virtual machine or cloud instance on which a module is to be operated. Therefore, when ordering a module, it is mandatory to specify the server license key with which the module is to function. The server license key is requested during the ordering process. The issued module license key is mathematically related to the server license key and allows operation with exactly this server license.

If the module is to be installed on a STARFACE Free Edition, the hardware ID of the installation must be specified instead of the server license key. You can find these in the console log of the attachment (under Admin/Server/Log File).

Please make sure to keep the server license key when moving a STARFACE installation. If this should change, modules must be licensed again.

Gibt es NFR-Lizenzen der Module für STARFACE Partner?

STARFACE partners from Certified level receive free NFR licenses from us (1 license per module) for using the modules on their own system.

For partner systems with NFR server license:

If an NFR server license is installed on a STARFACE partner system (not an NFR user license!), all our modules are automatically activated and executable without entering a module license. In this case you can simply download and use the modules.

Hint: Please do NOT order a NFR module license in thiscase.

For partner systems with NFR user license:

The following modules already recognize NFR user licenses and are then activated without entering a module license (we plan to extend this to all modules):

  • Active Directory Synchronization
  • Blacklist PRO
  • Monitoring
  • Extended Routing
  • AntiFraud
  • HD Ringtones
  • Intercom / Automatic call acceptance with intercom
  • Multi-stage Forwarding
  • Emergency Call & Alerting
  • Privacy for STARFACE
  • Reverse Lookup PRO
  • User Template PRO
  • Group Busy / Group Busy
  • Last Contact Forwarding

Hint: Please do NOT order a NFR module license in thiscase.


Special note regarding the "Insight Analytics" product

Since the product "Insight Analytics" usually involves a certain amount of consulting, configuration and individualization work and we cannot provide this within the scope of free NFR licenses to a large number of STARFACE partners, unfortunately there are no free NFR licensesfor "Insight Analytics".

STARFACE partners can purchase "Insight Analytics" for their own installations at the dealer's purchase price and receive a refund of the purchase price as soon as they can provide evidence of the sale of customer licenses which in total correspond to at least the number of user licenses used by them.
Example: You need a license for 21-40 users for your own use as a STARFACE Partner. You will receive a refund as soon as you sell at least one additional license for 21-40 (or more) users or two licenses for 1-20 users.

Gibt es Demolizenzen / Testlizenzen von Modulen?
Unfortunately, for technical reasons, we cannot currently issue license keys for a limited period of time. Each module license key has unlimited executability.
Since we cannot withdraw licenses, there are no demo or test licenses of our modules. If something does not work as expected, you are of course entitled to the usual defect rights.
Please talk to your responsible STARFACE partner who can test the modules for you and tell you more about your application or scenario.
Wie erhalte ich einen Modullizenzschlüssel?

To purchase module license keys, please contact your trusted STARFACE partner.
STARFACE partners obtain module license keys for customer installations by specifying the server license key either directly from us or via STARFACE.

Module bestellen

Können Module auch auf STARFACE Free-Edition Installationen eingesetzt werden?
Yes. Although a Free Edition does not have a server license key to which the module can be licensed, module licenses can also be bound to the hardware. Therefore, please provide us with the hardware ID of your system when issuing a module license key.
These can be found in the console log under Admin/Server/Log File.
Wie werden Module im Redundanzbetrieb lizensiert?

In the STARFACE license model, STARFACE redundancy licenses behave like full-fledged "normal" STARFACE licenses. Functionally there is no difference - this exists only in the calculation (or not calculation) of redundancy licenses (these are issued by STARFACE free of charge). Primary and secondary systems receive different and independently usable server licenses.

Our module licenses refer to the installed server license of a system. Aredundancy system therefore requires its own independent module license key, which must also be licensed separately (because the redundancy system can in fact be used independently at the same time). The module license key of the primary system will not work on the secondary system (and vice versa).

Important organisational measure (for modules published before 08/2018)

When using the STARFACE redundancy module, after switching from a primary to a redundancy system, the module license key suitable for the system must be re-entered in the module!
Reason: The STARFACE redundancy module transfers the module license key of the primary system to the secondary system as part of regular synchronization. However, the module license key of the secondary system must also be used on the secondary system.

Modules released after 08/2018 include a new license component that supports module license keys that are valid for multiple server license keys.

Updates and Compatibility

Ist mein Modul (Version xy) kompatibel mit STARFACE Version x.y.z?

Information about the compatibility of our Fluxpunkt modules for STARFACE or selected third-party modules with certain STARFACE versions can be found on the corresponding product documentation page. There you will also find the latest downloads of stable module versions.

Information about STARFACE modules (modules of the manufacturer STARFACE) can be found under

Gibt es ein Update für mein Modul?

If you do not find any newer module versions on the product documentation pages, there are none.
Please be patient in this case and visit us again at a later date.
If you want to be informed about new module versions, just subscribe to our Twitter channel.
Please understand that we do not send individual notifications by email or answer questions about possible release dates.

If an update for one of your modules is available, simply download it from our Wiki and upload it to your STARFACE via module upload. STARFACE automatically replaces the older installed module version and adopts the existing settings.

Was kosten Modulupdates für neue STARFACE Versionen? Gibt es "Software Assurance" oder Updateverträge?

We try to adapt Fluxpunkt modules regularly to new STARFACE versions. After an internal test phase, updates are made available for download on the corresponding product documentation page.

Unless otherwise agreed, modules are licensed for a specific STARFACE version upon purchase - a license for a specific module version is purchased accordingly. There is no entitlement to updates, but module license keys are usually unchanged across multiple versions. We reserve the right to provide updates with an update price in individual cases due to new functions or complex adaptations. The update price is then a discount on the new price when purchasing a new module license.

Usually, however, you simply download the latest module version from our Wiki free of charge and use it to update your STARFACE installation. There are no software maintenance or update contracts.

Support

Sind Supportleistungen im Modulpreis enthalten?

No, support services are not included in the module price. You receive support within the scope of support contracts or on the basis of a time account.
You can bundle modules directly when ordering with a support hour contingent at reduced prices. Please contact us if you have purchased a Fluxpunkt module through other distribution channels or plan to do so (e.g. through STARFACE).

We try to answer possible questions in detail in the module documentation or in the FAQ area of the respective module.
The contact person for end customer questions is the assigned STARFACE Partner.

In addition, individual fee-based support is available to you in our support portal or under the email address support@fluxpunkt.de .
Please note that for data protection reasons we will not provide remote support or analysis of logs containing personal data.

Compatibility / Updates

Module versionCompatible with STARFACE version

6.5


Jetzt kaufen

Purchasing

Insight Analytics PRO

Insight Analytics PRO
Number of usersUVP net * / price per STARFACE installation
1 - 201.200 €
21 - 402.400 €
41 - 804.800 €
81 - 1507.500 €
151 - 25012.500 €
> 25017.000 €

Insight Analytics Enterprise


Insight Analytics Enterprise is based on Insight Analytics PRO and additionally offers the possibility to integrate external data. Insight Analytics Enterprise typically requires a locally installed data gateway and Power BI Desktop. Depending on the amount of data to be analyzed, an upgrade to Power BI Premium may be necessary.

The connection of external data and local integration is offered on a project-by-project basis.

* At least one (1) Power BI Pro license is required per installation (net 8.40 € / user per month).


Are you a STARFACE Partner?
Please read our FAQ entry about the order process and purchase conditions.

You don't have a STARFACE yet?

Are you interested in a STARFACE telephony solution?
Call us at +49 7022 78968480, write us at info@fluxpunkt.de or fill out our STARFACE inquiry form !